I Lost My SASSA Reference Number – Steps to Retrieve it in 2025
I lost my SASSA reference number earlier this year. So, I understand how nerve-wracking it can be. If you’re in the same situation, don’t worry. The process of retrieving the SASSA reference number is not as difficult as you might think. In fact, it is a quite simple process. The first step you should take is to contact SASSA’s toll-free number at 0800-60-10-11 or use the USSD code 120*3210#.
Before we dive into the steps of how to retrieve the SASSA Reference Number. Let’s first understand what it is and why it is so important.
A SASSA reference number is a unique identifier that is assigned to applicants when they apply for a grant, such as The Child Support Grant, Old-Age Pension, War-Veteran Grant, or the SRD R370 Grant. You can think of it like a thumbprint. It is unique to every applicant that helps SASSA to track applications effortlessly.
Why is the SASSA Reference Number Essential?
As I mentioned earlier, your reference number is a unique identifier. It is also known as the SASSA Application ID. You can use a Reference Number or Application ID to track your grant status, payment history, payday, and the amount you are entitled to receive.
Furthermore, it is essential for SASSA too, because when SASSA receives a high volume of applications. This reference number helps to manage the application process efficiently. How? It eliminates the chances of mixing up or duplicating applications and ensures that the official process will be completed within the stipulated timeframe.
How to Protect if: I Lost My SASSA Reference Number
First and foremost, it is your responsibility to protect your SASSA Reference Number. However, if you still lose it, don’t put yourself on tenterhooks. So, there is no issue at all. I will go through the 03 effective ways how you can safeguard your SASSA reference number by implementing them.
1. Write It Down
As the heading says, the moment you receive your SASSA reference number, please write it down immediately to avoid forgetting or losing it. Additionally, make multiple copies for future use. Keep these copies in a secure location that only you can access. This way, you will always have a backup of the SASSA Reference Number, whenever you needed.
2. Use Cloud Storage
In 2025, we all have access to a variety of online storage facilities worldwide. You can securely store your SASSA Application ID in different locations, such as Mail, Mobile Storage, or even through a USB Drive. However, Cloud Storage is one of the best options due to its seamless accessibility. Whether you are at home, in the office, or even travelling. Advantageously, you can access your data at any time.
3. Memorize It
If possible, memorize your SASSA reference number. This approach eliminates dependence on physical or digital records. However, it may not be suitable for senior citizens or elderly couples, as they might struggle with memory retention.
If you have followed these methods but still lost your SASSA reference number, don’t worry! In the next section, I will walk you through 04 effective methods to retrieve it.
4 Effective Methods to Retrieve Your SASSA Reference Number
As I explained earlier, it is a seamless process to retrieve the SASSA Reference Number. Here are 04 easy steps you can follow. Just choose the one that works best for you. Let’s go through them one by one.
1. Visit In-Person SASSA Office
If you have a SASSA office nearest to your residence, visit them immediately. In the office, a representative will guide and help you to get back your SASSA Reference ID. But remember that, before approaching the office, don’t forget the document that proves your identity, that you are a SASSA recipient.
This proven relevant document could be your payment receipt, bank statement, SASSA Gold Card, or any other official invoice that is linked to your SASSA Account. Once your identity is verified, the representative will provide you with your SASSA reference number.
2. Use SASSA Toll-Free Number
South African Social Security Agency offers a free call facility for its beneficiaries and applicants. You can reach any time at their Toll-Free Number: 0800 60 10 11, which is available 24/7. It is quite a simple process to retrieve your SASSA reference number over the phone. It works just like calling any other helpline. So there is no need to worry.
When you call, you need to provide proof of your identity. The representative on the line will first verify that you are a legitimate SASSA recipient. Once your identity is confirmed. They will share your application ID with you. You have to make sure that you have securely saved it for future use.
3. Use SASSA USSD Code
Dial the USSD code 1203210# using your mobile phone. Once you have dialled, follow the on-screen prompts carefully. By following the prompts, you have to enter specific details, such as your ID number and the phone number that was registered with SASSA. The SASSA Service Online Portal will display your reference number after verifying your correct information. This process is quick and easy, and you can do it from your home efficiently.
4. Use SASSA’s Social Media Platforms (WTs-Ap)
This (WTs-Ap) is one of the enormous social media platforms. It is a chatbot platform that handles SASSA queries. SASSA uses this particular number, 082 046 8553, for inquiries. You must have to save this number first because it is the policy of the outfit.
It is quick and hassle-free, which makes it a preferred method for most beneficiaries. So, write your query and send a message. After that, follow the instructions step-by-step. The process will start with identity verification. Once your identity is verified, you will receive your SASSA reference number without delay.
How to address Issues while retrieving the SASSA Reference Number
You follow one of the methods, but you still run into issues. As a result, now what to do? Here, I would like to explain possible issues and their solutions.
Unable to Visit in person
Suppose you are unable to go to the SASSA office in person. Why? It could be too far from your place of residence or due to health issues. Now, what should you do? You can send a trusted friend or close family member on your behalf.
You should send them along with a letter of consent and a copy of your ID that proves your identity. Additionally, a copy of the receipt from the previous month in which you received the grant payment from SASSA. This way ensures a smooth process.
Representatives not available on Calls
Sometimes, the SASSA helpline gets busier than usual, especially during peak hours. So, you can’t get through the line right away. You just keep trying to connect but are not successful. So, the best way to connect to the helpline is to try to connect early in the morning or, at most, later in the afternoon.
Unable to Verify your Identity
It is a frustrating situation for you when you are unable to bear out your identity. Don’t panic; there may be a mistake. So, what to do is search and make available your last invoice to SASSA. If not, try with your bank statement that has transactions of your grant transactions.
Internet Issues
You may experience disruptions while retrieving your reference number due to internet issues. These issues can be local or international. The problems could be with your modem or the network in your area. If the problem persists at the government or the International level, this might take time.
However, you can troubleshoot your connection by contacting your Internet Service Provider (ISP) if the problem is with your modem. It can help to identify and fix any connection issues in your residential area too.
It is definitely to be stressful when you have lost your SASSA reference number. However, don’t worry; there are effective ways to retrieve it. You can visit the SASSA office directly or call their toll-free 0800-60-10-11 number. You can also retrieve your reference number quickly by using the USSD code 120*3210#. Remember that, to avoid such a situation again, you should write down your reference number or save it in your cloud storage.
Frequently Asked Questions
How do I cancel my SRD application without a phone number?
If you want to cancel your SRD application, you will have to visit the nearest SASSA office. You need to have a phone number, on which you will receive an OTP, that is why you are unable to cancel it. So, you have to go in person. At the office, the process is very straightforward. The SASSA office representative will inform you after verifying your identity.
How to change the SASSA SRD phone number without the application ID?
The SASSA Application ID is a unique identifier given to each beneficiary. If you have lost your APP ID, you must go with the NID (National Identification Number) that is registered with SASSA.
What is an application ID?
This is a personal signature code that is given to each applicant when they apply for a SASSA grant. Another name identifies it, the SASSA Reference Number. Once the grant is approved, it cannot be changed, so you must keep it safe.
Where do I find the application ID?
This is given to you when you first apply for a SASSA grant. If you have lost it, you can retrieve it by following our this article, which has all the details.
How to find the application ID of an Android app?
SASSA’s official app is the Moya APP; after browsing it, you can click on the 3 dots on the sidebar. Furthermore, click on profile, and you will find your application ID at the bottom.
How do I report an unauthorised cell phone number change to SASSA?
At this time, you have noticed any suspicious activity on your SASSA profile. You can report it to the SASSA toll-free number: 0800 60 10 11. This mostly happened when COVID-19 spread around the world, and the number of applications was at its peak.
